Get Help Before the Clock Runs Out
Account access, verification, and withdrawal questions get resolved faster when you reach out early instead of during the last minutes before a contest locks. Pick the right channel below and have a few details ready.
Three Ways to Reach Us
Each channel suits a different kind of question. Matching the request to the right one usually gets you an answer faster.
In-app support chat
The fastest route for account access, verification, and contest-specific questions. Keep your registered phone number or email ready when you open a chat.
Email support
Better suited for withdrawal disputes or documentation-heavy requests where you need a written record of the exchange.
Social channels
Good for general updates and announcements, but avoid sharing account details or OTPs on any public or social channel.
Before You Reach Out
A little preparation turns a back-and-forth thread into a one-reply fix. Run through this short checklist first.
- Have your registered phone number or email on hand.
- Note the contest name, match, and rough time the issue happened.
- Take a screenshot of any error message before it disappears.
- Check the FAQ and points guide first — many questions are answered there faster than a support queue.
Many account and scoring questions are already covered in our quick answers page and points guide — worth a quick check before you wait on a reply.
A Note on Support Safety
Genuine support will never ask for your password, OTP, or complete card details over chat, email, or a social message. If a message pressures you to act immediately or asks for these details, treat it as a scam and report it through the official in-app channel instead of replying.
Support Questions
How fast is support during a live match?
Response times can slow down during high-traffic windows like IPL finals or marquee fixtures. For anything time-sensitive tied to a contest lock, act well before the deadline rather than at the last minute.
What information should I have ready before reaching out?
Your registered phone number or email, the contest or match name, and a screenshot of any error helps support resolve your case faster on the first reply.
Will support ever ask for my password or OTP?
No. Legitimate support will never ask for your password, OTP, or full payment details in a chat or email. Treat any such request as a scam attempt and do not respond.
Where do I report a suspicious message claiming to be from support?
Use the official in-app channel to flag it rather than replying to the suspicious message directly. Do not click links or share account details in response to an unsolicited contact.
Ready to Get Back to the Match?
Once your question is sorted, jump back into today's lineup decisions.